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Terms

Last updated: 8 August 2026

Service provider

Cargoo is part of the Velka platform, operated by Go Hosting EI (NUEL nº 105051738, NUIT nº 137227967), Bairro Campoane, Boane, Mozambique.

What Cargoo is

Cargoo is a digital logistics marketplace that connects clients who need freight transport with carriers. Cargoo acts as an intermediary only and is not a transport operator. Transport agreements are concluded directly between clients and carriers.

Accounts

Users must be 18 or older. Information provided must be accurate and complete. You are responsible for keeping your sign-in details secure. One account per person.

What is not allowed

  • false, misleading or fraudulent information;
  • illegal activity, or helping others carry it out;
  • attempts to gain unauthorised access;
  • interference with the operation of the service;
  • automated scraping or bulk extraction of data;
  • abusive, defamatory or otherwise harmful content.

Transport requests

Cargoo does not guarantee that a carrier will be available, that a request will be accepted, or that a transport will be completed. Agreements are exclusively between clients and carriers, and Cargoo is not responsible for the execution of transport services.

Location during deliveries

While a delivery is active, the carrier's location is shared so that the delivery can be followed. Sharing stops when the delivery is completed or cancelled.

Credits

Where the service offers credits, the terms that apply to them are those published in the service at the time of purchase.

Suspension and closure

An account may be suspended or closed where there is abuse, fraud, unlawful conduct, a risk to the security of the service or its users, or a serious breach of these terms. Where the circumstances allow, notice is given and the user may respond.

Responsibility

The service is provided on an "as is" basis. Go Hosting EI is not responsible for transport delays, damage to cargo, the actions of users of the service, or interruptions of the service. So far as the law allows, liability is limited to the amount paid for the transaction in dispute.

Governing law

These terms are governed by the laws of the Republic of Mozambique, and the competent Mozambican courts have exclusive jurisdiction.

Contact

Questions about these terms: support-cargoo@velka.co.mz.